Adrian Sanders MP asks mobile phone users – what’s the problem?

Torbay MP Adrian Sanders joins forces with Consumer Focus to help tackle problems faced by mobile phone users

In response to consumer complaints about the service they receive from mobile companies, Consumer Focus, the new independent champion for consumers, launched an investigation into the mobile phone sector this month. Adrian is backing the move and urging residents to take part by sending their top ‘mobile moans’ to the UK’s largest watchdog.

Adrian said “Public confidence in the mobile phone sector is low with more than 100,000 complaints received by the advice agency Consumer Direct in the last two years. I am very pleased that Consumer Focus will be championing mobile consumers’ rights and urge you to tell them about your views and experiences”.

Ed Mayo, Chief Executive of Consumer Focus, said: “Nine in ten UK households now use a mobile phone, more than have a fixed phone line. The challenges facing mobile phone users have moved on greatly since the first mobile call was made in 1985. Mobiles are at the heart of modern communication and those without access can face exclusion and disadvantage. It is crucial that all consumers get a fair and affordable deal.”