Following the Department of Health’s recent announcement that it is to review how people contact NHS services, Torbay MP has called for the use of expensive 084 numbers to be stopped.
084 numbers cost the caller more than the standard local rate but do provide extra functions such as allowing effective management of a large volume of calls. However, there are fears that the numbers are being used as a money making exercise by the NHS, taking money from vulnerable patients.
Ofcom even introduced 03 numbers in 2007 to provide the same functions as 084 numbers but at the same rate as local calls.
Adrian has praised local services in Torbay, which have steered clear of charging patients, but NHS Direct, the national helpline, uses an 084 number.
The Government is seeking the views of staff and patients on this issue and Adrian is encouraging everyone with an interest to respond to the consultation at: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_091923
Adrian commented: “The principle of the NHS is a free service at the point of use. 084 numbers are more likely to impact on vulnerable groups such as the elderly and disabled and they should not have to pay more than the local rate to contact vital health services.”
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